Refund policy

You must report any quality issue or lost package within 30 days of the delivery date (or the estimated delivery date, for packages that never arrived). Claims submitted after that window will not be honored.

We don't accept returns or exchanges for buyer's remorse, wrong size, or wrong color. If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund; there is no need to send the item back.

Please contact dropdeaddesignco@gmail.com to process returns/refunds.

RETURNS
In the event of a return,

You'll get an email once your package reaches our facility. Once the return is in our hands, we will contact you to replace the order or refund the retail cost of the item.

Return packages to the below address:
217 Wrangler Drive, Coppell, Texas, 75019

DO NOT SEND RETURNS BEFORE CONTACTING US. OTHERWISE WE CANNOT TRACK YOUR ORDER.

REFUNDS
You're only eligible for a free reshipment or refund if:

The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).

The product is incorrect (wrong placement, wrong colors, wrong item).

The package was lost in transit.

For quality issues, you'll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together.